Customer Support

Requesting A Quote
Having trouble finding parts? Why not use our quotes form and let one of our sales representatives help you get the parts you need.

Credit Applications
We look forward to building a continuing business relationship with you and your company. If you would like to apply for a Net-30 account, please print, complete, and fax this application to 516-812-1706 and our credit department will then evaluate your account for open terms.

Contacting MSC
How are we doing? Let us know. Your comments are essential to our delivering the ultimate in quality service. Dedicated e-commerce customer support representatives are available Monday through Friday (7am - 10pm ET). General customer service is available Monday through Friday (7am - 11pm ET) or Saturday (9am - 4pm ET).

Contact us via e-mail (please supply as much information as possible to avoid unnecessary delays):

Contact us with questions relating to:

Contact us by phone:

Website and E-commerce related questions: 1-800-753-7970
General customer service:1-800-645-7270
Or fax us any time: 1-800-255-5067
Servicio al cliente en español: 1-800-916-6245

Government Services: 1-800-MSC-4GOV (1-800-672-4468)
Government Services Fax: 1-800-477-6857

International Sales Phone: 001-713-862-8665
International Sales Fax: 001-713-862-7921
International Sales (Spanish only): 1-800-916-6245

In Puerto Rico: 1-800-432-4044
In Mexico: 001-800-217-3351
In Mexico Fax: 1-956-412-8131

MSC Machinery Inquiries can call:
Machinery Sales: 1-800-331-1110
Machinery Parts: 1-800-753-7975
Machinery Service: 1-800-753-7995

Contact us by mail:

MSC Industrial Supply Co., Inc.
75 Maxess Road
Melville, NY 11747-3151

How Can We Help You?
Superior quality products, knowledgeable customer service associates and guaranteed same day shipping have helped make MSC one of the nation's premier distributors of industrial supplies. In all that we do, we strive to ensure that every customer, regardless of size, is delighted by their buying experience -- first time, every time.

At MSC, we offer:

Quality Control
Our partnerships with established manufacturers who share our commitment to quality allow you to buy from us with complete confidence. So does our world-class QA department, which researches industry standards for all our product categories and then tests each item to ensure that it meets or surpasses those standards.

In addition, our receiving inspections, bin lock process and outbound error prevention program assure your continued satisfaction.

MSCdirect.com Guidebook
To help get you up to speed with our website, we've created a guidebook and an online demonstration that explain what's changed and how it will impact your mscdirect.com experience.

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