Contact Us
Requesting A Quote
Having trouble finding parts? Why not use our quotes form and let one of our sales representatives help you get the parts you need.
Credit Applications
We look forward to building a continuing business relationship with you and your company. If you would like to apply for an open account, please print, complete, and fax this application to 516-812-1706 and our credit department will then evaluate your account for open terms.
Contacting MSC
How are we doing? Let us know. Your comments are essential to our delivering the ultimate in quality service. Dedicated e-commerce customer support representatives are available Monday through Friday (7am - 10pm ET). General customer service is available Monday through Friday 7am-11pm ET or Saturday 8am-5pm ET.
Contact us via e-mail (please supply as much information as possible to avoid unnecessary delays):
| Contact us with questions relating to: |
General customer service: 1-800-645-7270
Website and E-commerce related questions: 1-800-753-7970
Or fax us any time: 1-800-255-5067
Servicio al cliente en español: 1-800-753-7922
Government Services: 1-800-MSC-4GOV (1-800-672-4468)
Government Services Fax: 1-800-477-6857
Government Services Email: jlgovteam@mscdirect.com
International Sales Phone: 1-888-880-2048
International Sales Fax: 001-574-293-1668
International Sales (Spanish only): 1-800-753-7922
In Puerto Rico: 1-800-432-4044
In Mexico: 001-800-217-3351
In Mexico Fax: 1-956-412-8131
MSC Machinery Inquiries can call:
Machinery Sales: 1-800-331-1110
Machinery Parts: 1-800-753-7975
Machinery Service: 1-800-753-7995
Contact us by mail:
MSC Industrial Supply
75 Maxess Road
Melville, NY 11747-3151
How Can We Help You?
Superior quality products, knowledgeable customer service associates and guaranteed same day shipping have helped make MSC one of the nation's premier distributors of industrial supplies. In all that we do, we strive to ensure that every customer, regardless of size, is delighted by their buying experience -- first time, every time.
At MSC, we offer:
- over 500,000 products to select from-- see our Big Book® online
- a guaranteed same-day shipping policy
- the best products and the best Quality Assurance process
- many different & easy ways to order
- multiple billing options
- customer feedback opportunities
- timely, expert customer and technical assistance
Our partnerships with established manufacturers who share our commitment to quality allow you to buy from us with complete confidence. So does our world-class QA department, which researches industry standards for all our product categories and then tests each item to ensure that it meets or surpasses those standards.
In addition, our receiving inspections, bin lock process and outbound error prevention program assure your continued satisfaction.
To help get you up to speed with our website, we've created a guidebook and an online demonstration that explain what's changed and how it will impact your mscdirect.com experience.
To help get you up to speed with our website, we've created a guidebook to help you navigate through many of the basic features of MSCJLMetalworking.com.
